Animal Health Trust

Although our basic charges are similar to primary veterinarians, the extra time, tests, equipment and number of people involved with each pet's treatment adds up to a significantly larger cost. The veterinary medical needs of each patient vary widely, according to their problems. Please discuss the estimated cost of your pet's medical treatment with the veterinarian in charge of the case when your pet is admitted. You should be aware, however, that it is not possible for our veterinarians to determine the exact cost of diagnosing and treating your pet's problems. Since no two pets' problems or responses are identical, the numbers and kinds of tests and treatments required can seldom be precisely predicted at the time of admission.

Full payment is required at the time of discharge. We accept VISA, Mastercard, American Express, Switch, personal cheques and cash. If your pet is insured, we may be able to claim directly from your insurance company. Please note that direct payment is NOT automatic for all insurance companies; our receptionists will be able to tell you whether your insurance company will provide this service.

If the cost of your pet's treatment will exceed the original estimate, it is our policy to notify you as soon as possible. You should also note that we may not be aware of all charges at the time of discharge. You may be billed by mail for 'supplemental' charges.

If your pet is being collected outside normal hours (i.e. 9-5pm Mon-Fri), you will be asked to contact our reception staff to arrange payment prior to discharge.